For the return of delivered goods have different rules for different situations. Read them below.
Sale in our own shop in Asten
If you have purchased products in our own showroom in Asten is subject to the following conditions for returns:
- When products are supplied via the own delivery service from Wakefield XL or a logistics partner who has been hired by Wakefield XL, is Wiegers XL aansprakelijk voor eventuele beschadigingen bij aflevering.
- If products are delivered through the private delivery service Wakefield XL you will need to check the goods upon receipt. Ter plekke dient u ook de bon te ondertekenen waarmee u bevestigt de producten in goede staat te hebben ontvangen.
- Its products through a logistic partner delivered, die is ingehuurd door Wiegers XL, dan heeft u twee werkdagen na ontvangst van uw meubelen de tijd om uw bestelling te controleren en eventuele klachten te melden aan de klantenservice van Wiegers XL.
- Wanneer u producten zelf op komt halen in de winkel of het magazijn in Asten heeft u ook twee werkdagen de tijd om uw bestelling te controleren en klachten te melden aan de klantenservice van Wiegers XL.
Buy remotely via internet, online store or by phone
If you have purchased products via sale on distance shall be subject to the following conditions for returns:
You have a cooling off period of 14 days to return the product without giving reasons, with effect from the day of receipt of the product. You have from the time of the return message still 14 days to return the product. The product can only unused and, If possible, be returned in original packaging.
To return the order the return costs are for your account.
We will the amount within 14 days credit.
You can also use the model form.
The trader shall reimburse all payments made by the consumer, including any delivery charges will be charged by the company for the returned product (If the entire order returns comes), shall, without delay, but within 14 days following the day on which the consumer notifies him the revocation. Unless the entrepreneur offers the product itself to take away, He may hold off until he has received the product or to refund the consumer shows that he has returned the product, According to what time is earlier.
The entrepreneur used to refund the same method of payment that the consumer has used, unless the consumer consents to another method. The repayment is free of charge for the consumer.
If the consumer has opted for a more expensive method of delivery than the cheapest standard delivery, the entrepreneur the additional costs for the more expensive method non-refundable.
Returns are no problem, provided you proceed in accordance with our guidelines. More information about returns can be found on our website under the heading on the page return customer service.
You can return the item within the cooling-off period provided that the following rules are met:
- Within the cooling-off period of 14 days Specifies the agreement to return the order to dissolve and want to. You can do this by sending an e-mail to firstname.lastname@example.org. You will get a return form will be sent to you when you add the order must.
- The items are complete, not used and returned undamaged in original packaging (try out once is not considered as use).
Always check directly after receipt of the item if it is undamaged and complete delivered to you. Should this not be the case, Please contact you as soon as possible to report it to us. You have three working days to report damage. The return costs will be reimbursed by us and you will get a new product at home.
Products that are reported as damaged after three working days, can be returned/exchanged but the costs of transport will be no longer reimbursed.
Items that do not comply with the above rules remain your property. These items are returned to you and the costs incurred are charged to you.
Always add the fully completed Wakefield XL return form at your return, including a copy of the proof of purchase.
The cost for returning to Wakefield XL in Asten are always for its own account. In the case of a faulty delivery or a faulty/damaged item (subject to the submission to the 3 days reported), We will refund upon receipt of the product and the return form and after rating always the shipping cost back into your account.
Returns are at our daily treated. As soon as we have received your return undamaged, the purchase amount will be refunded as soon as possible on the account number (IBAN) that entered on the return form.
Industrielaan 4, 5721 BC Asten