General terms and conditions

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The General conditions are drawn up in cooperation with the consumers ' Association. This includes all rules that are important if you buy something, for example, on deposit, cancellation, delivery time, delivery, transport and guaranteed.

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General Conditions Stichting Webshop Keurmerk

This terms and conditions of Stichting Webshop keurmerk are developed in consultation with the consumers ' Association in the framework of the coordination group self-regulation (CZ) of the economic and Social Council and take effect per 1 June 2014.

These terms and conditions will be used by all members of the Stichting Webshop keurmerk except financial services referred to in the financial supervision and as far as these services under the control of the Netherlands Authority for the financial Markets.

Table of contents:

Article 1 – Definitions
Article 2 – Identity of the entrepreneur
Article 3 – Applicability
Article 4 – The offer
Article 5 – The agreement
Article 6 – Right of withdrawal
Article 7 – Obligations of the consumer during the cooling-off period
Article 8 – Exercise of the right of withdrawal by the consumer and cost
Article 9 – Obligations of the entrepreneur in the case of withdrawals
Article 10 – Exclusion of the right of withdrawal
Article 11 – The price
Article 12 – Performance and extra warranty
Article 13 – Delivery and execution
Article 14 – Duration transactions: duration, termination and extension
Article 15 – Payment
Article 16 – Complaints procedure
Article 17 – Disputes
Article 18 – Additional or different terms
Article 19 – Modification of the general terms and conditions of Stichting Webshop keurmerk

Article 1 – Definitions

The following definitions apply to these conditions:

  1. Additional agreement: a contract to which the consumer products, digital content and/or services acquires in connection with a distance contract and these matters, digital content and/or services are provided by the trader or by a third party on the basis of an agreement between that third party and the trader;
  2. Cooling-off period: the period within which the consumer can make use of his right of withdrawal;
  3. Consumer: the natural person who is acting for purposes relating to his trade, business-, handicraft- or profession;
  4. Good bye: calendar day;
  5. Digital content: data that are produced and supplied in digital form;
  6. Expensive agreement: an agreement which is the regular delivery of goods, services and/or digital content over a period of time;
  7. Durable medium: each tool – including email – that enables the consumer or business owner information that is addressed to him personally, store in a way that future consultation or use for a period of time adequate for the purposes of the information is intended, and which allows the unchanged reproduction of the information stored;
  8. Right of withdrawal: the ability of the consumer to within the cooling-off period to abandon the distance contract;
  9. Entrepreneur: the natural or legal person who is a member of Stichting Webshop keurmerk and products, (access to) digital content and/or services to consumers;
  10. Distance contract: an agreement between the entrepreneur and the consumer under an organized system for distance selling of products, digital content and/or services, which until the conclusion of the agreement exclusively or shared use is made of one or more means of distance communication;
  11. Model withdrawal form: contained in annex I of this European model withdrawal form;
  12. Means of distance communication: means that can be used for the conclusion of an agreement, without the consumer and entrepreneur have to be met in the same room;

Article 2 – Identity of the entrepreneur

Wakefield XL B.v.
Industrielaan 4
5721 BC Asten

Accessibility:

Phone number: 0493 670 910

We can be reached at the following times:

Ma. 13:00 – 18:00
Tues to Do 10:00 – 18:00
Free. 10:00 – 20:00
Sat. 10:00 – 17:00
So. 12:00 – 17:00

Email address: webshop@wiegersxl.nl

Chamber of Commerce number: 17143203
VAT identification number: EN 818505771B01

Article 3 – Applicability

  1. These general conditions apply to all offers of the entrepreneur and on any distance contract concluded between the entrepreneur and the consumer.
  2. Before the distance contract is concluded, the text of these terms and conditions will be made available to the consumer. If this is not reasonably possible, the entrepreneur will before the distance contract is concluded, which the General conditions at the entrepreneur and that at the request of the consumer as quickly as possible be sent free of charge.
  3. If the distance contract is concluded electronically, then, contrary to the previous paragraph, and before the distance contract is concluded, the text of these general conditions to the consumer electronically will be made available in such a way that the consumer can easily stored on a durable medium. If this is not reasonably possible, will before the distance contract is concluded, be indicated where the General conditions by electronic means can be heard and that they are at the consumer's request, by electronic means or otherwise will be sent free of charge.
  4. In addition to these general terms and conditions specific product- or service conditions apply, the second and third paragraphs shall apply mutatis mutandis and the consumer in the event of conflicting conditions always rely on the applicable provision that is most favorable to him.

Article 4 – The offer

  1. If an offer is subject to a limited duration or subject to conditions, This will be explicitly stated in the offer.
  2. The offer includes a complete and accurate description of the offered products, digital content and/or services. The description is sufficiently detailed to a proper assessment of the offer by the consumer as possible. If the entrepreneur uses images, These are a true reflection of the offered products, services and/or digital content. Obvious mistakes or obvious errors in the offer do not bind the entrepreneur.
  3. Every offer will contain such information, that clear to the consumer what the rights and obligations, involved in accepting the offer.

Article 5 – The agreement

  1. The agreement is, subject to the provisions of paragraph 4, concluded at the time the consumer accepts the offer and comply with the corresponding conditions.
  2. If the consumer has accepted the offer electronically, the trader will immediately confirm receipt of the electronic acceptance of the offer. Until receipt of this acceptance has not been confirmed, the consumer may rescind the contract.
  3. If the contract is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and will ensure a secure Web environment. If the consumer can pay electronically, the trader will take appropriate security measures.
  4. The economic operator may within statutory frameworks – about the consumer's ability to fulfill his payment obligations, as well as all facts and factors that are important for a responsible conclusion of the distance contract. If the entrepreneur on the basis of this research good grounds to enter into the agreement, He is entitled to refuse an order or request or motivated to implement special conditions.
  5. The entrepreneur will look upon delivery of the product, the service or digital content to the consumer the following information, in writing or in such a way that the consumer can be stored in an accessible manner on a durable medium, send along:
  6. the visiting address of the trader's business where the consumer can lodge complaints;
  7. the conditions under which and how the consumer can make use of the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
  8. the information on existing after-sales service and guarantees;
  9. the price including all taxes of the product, service or digital content; where applicable the costs of delivery; and the method of payment, delivery or performance of the contract;
  10. the requirements for terminating the contract if the contract has a duration of more than one year or is indefinite;
  11. If the consumer has a right of withdrawal, the model withdrawal form.
  12. In case of an expensive transaction, the stipulation in the previous paragraph applies only to the first delivery.

Article 6 – Right of withdrawal

At products:

  1. The consumer may contract with respect to the purchase of a product during a cooling-off period of at least 14 days without giving any reason dissolve. The entrepreneur may ask the consumer to the reason of withdrawal, but these are not giving any reason(and) require.
  2. The in Member 1 mentioned cooling-off period starts on the day after the consumer, or on behalf of third, than the carrier, the product has received, or:
  3. If the consumer has multiple products ordered in the same order: the day on which the consumer, or a third party designated by him, the final product has received. The entrepreneur may, as long as his consumer here prior to the ordering process clearly informed about, an order of several products with different delivery time refuse.
  4. If the supply of a product consists of several consignments or parts: the day on which the consumer, or a third party designated by him, has received the last shipment or piece;
  5. in the case of agreements for regular delivery of products during a specified period: the day on which the consumer, or a third party designated by him, the first product has received.

At services and digital content that is not supplied on a tangible medium:

  1. The consumer can be a services agreement and an agreement for delivery of digital content which is not supplied on a tangible medium for at least 14 days without giving any reason dissolve. The entrepreneur may ask the consumer to the reason of withdrawal, but these are not giving any reason(and) require.
  2. The in Member 3 mentioned cooling-off period starts on the day following the conclusion of the agreement.

Extended cooling-off period for products, services and digital content that is not supplied on a tangible medium when not informed about the right of withdrawal:

  1. If the entrepreneur the consumer regulatory information about the right of withdrawal or has not supplied the model withdrawal form, runs the cooling-off time 12 months after the end of the original, in accordance with the previous paragraphs of this article set grace period.
  2. If the trader referred to in the preceding paragraph has provided information to the consumer within 12 months after the effective date of the original grace period, the cooling-off period expires 14 days after the day on which the consumer has received that information.

Article 7 – Obligations of the consumer during the cooling-off period

  1. During this period the consumer shall handle with the product and packaging. He will extract or use the product only to the extent necessary to the nature, the characteristics and operation of the product. The starting point is that the consumer should only handle and inspect the product as he would be allowed to do that in a store.
  2. The consumer shall only be liable for depreciation of the product that is the result of a way of coping with the product that goes beyond allowed in Member 1.
  3. The consumer shall not be liable for any depreciation of the product if the entrepreneur him not before or at the conclusion of the agreement all mandatory information about the right of withdrawal has provided.

Article 8 – Exercise of the right of withdrawal by the consumer and cost

  1. If the consumer exercises his right of withdrawal, He reports this within the cooling-off period using the standard withdrawal form or on other unambiguously to the entrepreneur.
  2. As soon as possible, but within 14 days from the day following the in Member 1 notification referred to, the consumer shall send back the product, or he hands over this to (an authorized representative of) the entrepreneur. This need not be the product itself if the entrepreneur has offered to take away. The consumer has the return term in each case taken into account if he returns the product before the withdrawal period has expired.
  3. The consumer shall send back the product with all supplied accessories, If reasonably possible in original condition and packaging, and in accordance with the reasonable and clear instructions by the entrepreneur.
  4. The risk and the burden of proof for the correct and timely exercise of the right of withdrawal the consumer is.
  5. The consumer shall bear the direct cost of returning the product. If the entrepreneur has reported that the consumer has to bear these costs or if the entrepreneur indicates the costs themselves to wear, the consumer the cost to return not to wear.
  6. If the consumer revokes it after first to have expressly requested that the rendering of the service, or the supply of gas, water or electricity that is not ready for sale are made in a limited volume or set quantity to begin during the cooling-off period, the consumer is the entrepreneur an amount in proportion to that part of the undertaking that is fulfilled by the entrepreneur at the time of revocation, compared to the full compliance of the commitment.
  7. The consumer shall not charge for the performance of services or the supply of water, gas or electricity, that is not ready for sale are made in a limited volume or quantity, or for the supply of district heating, If:
  8. the entrepreneur, the consumer regulatory information about the right of withdrawal, the reimbursement of costs in the event of withdrawal or has not supplied the model withdrawal form, or;
  9. the consumer does not expressly to the start of the execution of the service or supply of gas, water, electricity or district heating during this period has requested.
  10. The consumer shall not charge for the full or partial delivery of non digital content delivered on a tangible medium, If:
  11. He prior to its delivery not expressly has agreed to the start of the performance of the agreement before the end of the cooling-off period;
  12. He has not recognized the right of withdrawal to lose in giving his consent; or
  13. the entrepreneur has failed to confirm this statement of the consumer.
  14. If the consumer exercises his right of withdrawal, all additional agreements terminated by operation of law.

Article 9 – Obligations of the entrepreneur in the case of withdrawals

  1. If the entrepreneur the notification of withdrawal by the consumer in electronic form allows, He sends an acknowledgement of receipt of this notification without delay.
  2. The trader shall reimburse all payments made by the consumer, including any delivery charges will be charged by the company for the returned product, shall, without delay, but within 14 days following the day on which the consumer notifies him the revocation. Unless the entrepreneur offers the product itself to take away, He may hold off until he has received the product or to refund the consumer shows that he has returned the product, According to what time is earlier.
  3. The entrepreneur used to refund the same method of payment that the consumer has used, unless the consumer consents to another method. The repayment is free of charge for the consumer.
  4. If the consumer has opted for a more expensive method of delivery than the cheapest standard delivery, the entrepreneur the additional costs for the more expensive method non-refundable.

Article 10 – Exclusion of the right of withdrawal

The entrepreneur can exclude the following goods and services from the right of withdrawal, but only if the entrepreneur this clearly at the offer, at least in time for the conclusion of the agreement, has mentioned:

  1. Products or services whose price is dependent on fluctuations in the financial market on which the entrepreneur has no influence and located within the withdrawal period may occur
  2. Agreements concluded at a public auction. Under a public auction ' means a method of sale where products, digital content and/or services are offered to the consumer by the trader who personally present or given the opportunity to be personally present at the auction, run by an auctioneer, and where the successful bidder is bound to purchase the products, digital content and/or services;
  3. Services agreements, After full implementation of the service, but only if:
  4. the implementation has begun with the consumer's prior express consent; and
  5. the consumer has stated that he loses his right of withdrawal once the entrepreneur has the agreement fully implemented;
  6. Service contracts for provision of accommodation, If in the agreement a specific date or period of performance and other than for residential purposes, goods transport, car rental services and catering;
  7. Agreements related to leisure activities, If in the agreement a specific date or period of implementation features;
  8. According to the consumer's specifications manufactured products, not prefabricated and that are manufactured on the basis of an individual choice or decision of the consumer, or which are clearly intended for a specific person;
  9. Products that spoil quickly or have a limited shelf life;
  10. Sealed for reasons of health protection or hygiene products that are not suitable to be returned and were unsealed after delivery;
  11. Products after delivery by their nature irrevocably mixed with other products;
  12. Alcoholic beverages whose price has been agreed upon at the conclusion of the agreement, the delivery of which can only take place after 30 days, and the actual value of which is dependent on fluctuations in the market in which the entrepreneur has no influence;
  13. Sealed audio, video recordings and computer software, were unsealed after delivery;
  14. Newspapers, magazines or magazines, with the exception of subscriptions to this;
  15. The supply of digital content other than on a tangible medium, but only if:
  16. the implementation has begun with the consumer's prior express consent; and
  17. the consumer stated that he loses his right of withdrawal.

Article 11 – The price

  1. During the period mentioned in the offer prices of the products and/or services are not increased, except for price changes due to changes in VAT rates.
  2. By way of derogation from the previous paragraph, the trader may products or services whose prices are subject to fluctuations in the financial market and where the entrepreneur's control, with variable prices. These fluctuations and the fact that any price mentioned, be at the offer.
  3. Price increases within 3 months after the conclusion of the agreement are only allowed if they are the result of statutory regulations or stipulations.
  4. Price increases from 3 months after the conclusion of the agreement are only allowed if the entrepreneur has agreed and:
  5. they are the result of statutory regulations or provisions; or
  6. the consumer has the power to terminate the contract on the day on which the price increase takes effect.
  7. The in the offer of products or services mentioned prices include VAT.

Article 12 – Compliance with agreement and additional guaranteed

  1. The trader guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability and on the date of the conclusion of the agreement existing legal provisions and/or Government regulations. If agreed, the entrepreneur also in that the product is suitable for other than normal use.
  2. A by the entrepreneur, his supplier, manufacturer or importer extra warranty limited never the legal rights and claims that the consumer under the agreement in front of the entrepreneur can do apply if the entrepreneur has been guilty of serious misconduct in the performance of his part of the agreement.
  3. Under extra warranty is understood to comprise any commitment of the entrepreneur, his supplier, importer or producer in which it assigns to the consumer certain rights or claims that go beyond that this is required by law in case he is guilty of serious misconduct in the performance of his part of the agreement.

Article 13 – Delivery and execution

  1. The trader will take the greatest possible care when receiving and implementing orders for products and in the assessment of applications for the provision of services.
  2. The place of delivery is the address that the consumer has notified to the economic operator.
  3. Subject to what about this in article 4 of these general terms and conditions, the entrepreneur accepted orders but no later than 30 days run, unless a different delivery period is agreed. If delivery is delayed, or if an order is not or only partially carried out, the consumer of this appearance 30 days after the order was placed. The consumer in this case the right to terminate the contract without penalty and the right to any compensation.
  4. After dissolution in accordance with the previous paragraph, the trader will refund the amount paid by the consumer without delay.
  5. The risk of damage and/or loss of products rests with the trader up to the moment of delivery to the consumer and to the entrepreneur publicized representative, unless explicitly agreed otherwise.

Article 14 – Duration transactions: duration, termination and extension

Termination:

  1. The consumer may contract for an indefinite period, which extends to the regular delivery of products (including electricity) or services, at any time, terminate the applicable termination rules and a notice of up to one month.
  2. The consumer may contract for a definite period, which extends to the regular delivery of products (including electricity) or services, at all times by the end of the fixed period terminate the applicable termination rules and a notice of up to one month.
  3. The consumer can the agreements mentioned in the previous paragraphs:
    • Cancel at any time and not be limited to cancellation at some time or in a given period;
    • Cancel at least in the same way as they are entered into by him;
    • cancel the same notice period as the entrepreneur has negotiated for themselves.

Extension:

  1. A contract for a definite period, which extends to the regular delivery of products (including electricity) or services, should not be extended or renewed tacitly for a certain duration.
  2. By way of derogation from the previous paragraph may be a contract for a definite period, which extends to the regular delivery of day- News- and weekly newspapers and magazines tacitly be extended for a fixed period of up to three months, If the consumer this extended agreement by the end of the extension may cancel up to one month's notice.
  3. A contract for a definite period, which extends to the regular delivery of products or services, may only be extended tacitly for an indefinite period if the consumer may cancel at any time with a notice period of up to one month. The notice period is not more than three months in the event the agreement extends to the regular, but less than once a month, delivery of day-, News- and weekly newspapers and magazines.
  4. An agreement with limited duration to the arranged to deliver day-introduction, News- and weekly newspapers and magazines (trial- or introductory subscription) is not implied continued and ends automatically after the trial- or introductory period.

Duration:

  1. As an agreement has a duration of more than one year, should the consumer after a year the agreement at any time with a notice period of up to one month denounce, unless the reasonableness and fairness itself against cancellation before the end of the agreed duration object.

Article 15 – Payment

  1. As far as not otherwise provided in the agreement or additional terms, amounts owed by the consumer to be paid within 14 days after entering the cooling-off period, or in the absence of a cooling-off period within 14 days after the conclusion of the agreement. In the case of a contract for the provision of a service, captures this term on the day after the consumer has received the confirmation of the agreement.
  2. When selling products to consumers, consumers in general conditions never be obliged to advance payment in excess of 50%. When payment is agreed, the consumer may not assert any rights regarding the implementation of the order or service(and), before the stipulated advance payment has been made.
  3. The consumer is obliged to have inaccuracies in payment data provided or stated to report without delay to the economic operator.
  4. If the consumer does not make his payment obligation(and) does, is this, After he by the entrepreneur has been advised of the late payment and the entrepreneur the consumer a term of 14 days has awarded to still his payment obligations, After failing payment within this 14-day-term, the statutory interest on the outstanding amount and the entrepreneur is entitled the extrajudicial collection costs to charge. This collection costs amount up to: 15% about outstanding amounts to €2,500, =; 10% on the subsequent €2,500, = and 5% on the following with a minimum of €40 €5,000, =, =. The entrepreneur can for the benefit of consumers differ from amounts and percentages.

Article 16 – Complaints procedure

  1. The entrepreneur has a well-publicized complaints procedure and deals with the complaint in accordance with this complaints procedure.
  2. Complaints about the performance of the contract should the defects after the consumer has found, fully and clearly described and submitted to the entrepreneur.
  3. Complaints submitted to the trader within a period of 14 days from the date of receipt. If a complaint longer processing time, is referred to by the entrepreneur within the period of 14 days replied with a message of receipt and an indication when the consumer can expect a more detailed answer.
  4. A complaint about a product, service or the service of the entrepreneur can also be submitted via a consumer complaint form on the page of the website of Stichting Webshop keurmerk (https://www.keurmerk.info/nl/consumenten/klacht/) The complaint is then both to the entrepreneur in question as to Stichting Webshop keurmerk sent.
  5. Webshop keurmerk will not deal with a dispute or the treatment discontinuation, suspension of payment is granted, This has become bankrupt or his business end or the Web shop by Webshop keurmerk is suspended or disbarred.
  6. A dispute is by Webshop keurmerk only dealt with, If the consumer exercises his complaint without delay to the economic operator has submitted first.
  7. Not later than 12 months after the dispute arose, the dispute to be made in writing to Webshop keurmerk.
  8. It is also possible to file complaints to sign up through the European ODR platform (https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage)

Article 17 – Disputes

  1. On agreements between the entrepreneur and the consumer to which these general terms and conditions apply, Dutch law applies only. Also if the consumer is resident abroad.
  2. The Vienna Sales Convention shall not apply.

Article 18 – Additional or different terms

Additional or different terms these terms and conditions may not be to the detriment of the consumer and should be recorded in writing or in such a way that the consumer can be on an accessible stored on a durable medium.

Article 19 – Amendment of the conditions of Stichting Webshop keurmerk

  1. When Stichting Webshop keurmerk will make a change we will the entrepreneur through the newsletter and the latest conditions on our website (https://www.keurmerk.info/nl/algemene-voorwaarden/)
  2. Amendments to these terms and conditions will only come into effect after they have been published in the appropriate way, on the understanding, that amendments apply during the term of an offer, the provision that is most favourable to the consumer will prevail.

Address Stichting Webshop Keurmerk:

Willemsparkweg 193, 1071 HA Amsterdam